Handling customer requests and complaints requires an efficient process to serve your customers and reduce the workload burden on your service desk agents.
This flexible solution will scale with your business and is feature-rich, allowing you to shape the solution to suit your business needs.
With our helpdesk system, your agents can respond to emails, answer phone calls and chat with customers from one place. No need to juggle various tools and logins.
Capture customer issues via multiple channels including email, web forms or live chat.
Set standards for your teams by creating your own Service Level Agreements (SLA) policies based on ticket issue types, tags and/or priority.
You can define dynamic email templates to automate the most common responses for your customers
Provide customers with access to your online portal where they can view their ticket history and track the response times and SLA status
Generate reports by exporting to Excel using ‘Pivot Table Templates’ to provide visibility of ticket volumes and time to respond per agent.
Keep track of all interactions with your opportunities and customers and improve your sales cycle.
Provide customers with access to your knowledge base of articles pertaining to your products and services where they can self-serve and learn more about the solutions that you offer.
Our Audit feature provides accurate records and history of all changes that occur in relation to an asset throughout its lifecycle